FAQ

Rewards Programme FAQ (limtan reward points/LinkPoints, E-Vouchers, Redemption)

limtan reward points/LinkPoints
  • 01. What is this programme about?

    Online Trading clients of Lim & Tan Securities have an option to earn either Reward Points or LinkPoints when they buy or sell shares through the Online Trading platform. Clients can only be enrolled into one loyalty programme at any time. Upon account opening, all Online Trading accounts are enrolled for Reward Points unless otherwise indicated by submission of Plus!, Plus! Visa, NTUC Plus!, NTUC Plus! Visa and Nebo card. (Only applicable to principal cardholder)

  • 02. Who is eligible for this programme?

    Any Online Trading client can choose to earn Reward Points. Only Plus!, Plus! Visa, NTUC Plus!, NTUC Plus! Visa and Nebo members are eligible to earn LinkPoints. (Only applicable to principal cardholder)

  • 03. Are there accounts which are not eligible for this programme?

    Yes, Advisory Accounts and Margin Accounts with longer Interest Free Option will not be eligible for this programme.

  • 04. Are rewards points transferable?

    limtan Reward Points/LinkPoints are non-transferable.

  • 05. What is the difference between the two programmes?

    The Reward Points programme is a loyalty programme offered by limtan.com.sg for Online Trading clients only. The Plus! programme is offered by limtan.com.sg with Plus!, Plus! Visa, NTUC Plus!, NTUC Plus! Visa and Nebo members only. (Only applicable to principal cardholder)

  • 06. How can I switch to earn LinkPoints?

    To switch to earning LinkPoints, print and complete the 'Reward Conversion Form' and send it back to us via Fax: +65 6538 7730 or mail to:

    Lim & Tan Securities Pte Ltd
    16 Collyer Quay
    #15-00
    Income at Raffles
    Singapore 049318

    Please note that all your Reward Points will be converted to LinkPoints.
    Reward Conversion Form

    Client is allowed only one switch of loyalty programme per year.

  • 07. How can I switch to earn Reward Points?

    To switch to earn Reward Points, print and complete the 'Reward Conversion Form' and send it back to us via Fax: +65 6538 7730 or mail to:

    Lim & Tan Securities Pte Ltd
    16 Collyer Quay
    #15-00
    Income at Raffles
    Singapore 049318

    Please note that your existing LinkPoints will not be converted to Reward Points.
    Reward Conversion Form

    Client is allowed only one switch of loyalty programme per year.

  • 08. How many points am I awarded for each successful trade?

    1 Reward Point will be awarded for each dollar of brokerage paid to Lim & Tan Securities. 3.33 LinkPoints will be awarded for each dollar of brokerage paid to Lim & Tan Securities.

    Lim & Tan Securities reserves the right to reject any awarding of limtan Reward Points or LinkPoints if the account holder is classified under delinquent or disputed status or any information provided is not correct or incomplete. The same also applies for Redemption of limtan Reward Points or LinkPoints.

    If the Online Trading account is terminated at any time for any reason by Lim & Tan Securities Pte Ltd or by the Account holder, the Online Trading account shall NOT be eligible for the limtan loyalty rewards programme. All unused limtan Reward Points accumulated shall automatically be expired and will not be available for use by the Account holder.

  • 09. How many points will be deducted for each "Force Order"?

    This is when the "Force" option is selected in the Place Order screen. 4 Reward Points will be deducted once the option is selected. This is regardless of whether the order is eventually fulfilled. This option is subject to availability of points.

    As for LinkPoints clients, Force Keys must be redeemed prior to placing an order with Force Key selected. 20 LinkPoints will redeem one (1) Force Key order submission. If there are insufficient Force Keys redeemed, an order submitted with the Force Key option ticked will be rejected.

  • 10. When will my points expire?

    limtan Reward Points will expire three years from the date of issue. The expiry is based on a calendar quarter basis (e.g. limtan Reward Points awarded in months of July, August and September 2018 will expire at the end of September 2021). LinkPoints earned will be expired at the end of the same year as per the Terms and Conditions under the Plus! Programme. Currently, NTUC Link is giving a six months grace period after the end of the same year for Plus! members to utilize the expiring points.

LIMTAN E-VOUCHERS
  • 01. What is limtan e-voucher?

    Limtan e-voucher allows you to use as payment for current outstanding and contra contracts for up to T+2 and 7 calendar days respectively.

  • 02. Can I use multiple limtan e-vouchers for one contract?

    Yes. You can use multiple limtan e-vouchers for one contract.

    Note: Redemptions for brokerage payments are only applicable for current outstanding or contra contracts.

    For redemptions against BUY contracts/contra loss, you may utilize all your available limtan e-vouchers up to the amount of the buy contract/contra loss.

    For redemptions against SELL contracts, limtan e-vouchers redeemed can only be used to offset against your brokerage.

    Redemption of limtan e-vouchers is not applicable for CPF and SRS contracts.

  • 03. What is the validity period of the limtan e-vouchers?

    The validity period of the limtan e-vouchers is 3 months from date of issue.

  • 04. Is the limtan e-voucher transferable?

    The limtan e-vouchers are non-transferable, nor exchangeable for cash and must be redeemed in full.

REDEMPTION
  • 01. WHAT CAN I REDEEM?

    limtan Reward Programme allows you to redeem useful services that will enhance your trading experiences. With limtan Reward Points, you can easily make payment for contracts, redeem for SGX market depth, SMS alerts or services offered by our business partners.

    With effect from 14 June 2021, you can convert your limtan Reward Points to cash on our Redemption Catalogue. After redemption of points to cash value, the amounts will be credited to the SGD trust account within 2 working days.

    To know more on our limtan Reward Points, please click here.

    Plus! Rewards Programme by NTUC Link offers Plus! Members exciting rewards and promotions. With LinkPoints, you can now offset your brokerage payments and redeem a selection of rewards with limtan.com.sg, as well as many other products from Plus! Rewards.

    To know more on LinkPoints redemption, please click here.

    limtan e-vouchers allow you to redeem against current outstanding or contra contracts for up to T+2 and 7 calendar days respectively.

    Note: Redemptions for brokerage payments are only applicable for current outstanding or contra contracts.

    For redemptions against BUY contracts/contra loss, you may utilize all your available points and/or limtan e-vouchers up to the amount of the buy contract/contra loss.

    For redemptions against SELL contracts, points and/or limtan e-vouchers redeemed can only be used to offset against your brokerage.

    Redemption of points and limtan e-vouchers is not applicable for CPF and SRS contracts.

  • 02. CAN I REDEEM FOR OUTSTANDING CONTRACTS USING BOTH LIMTAN E-VOUCHERS AND LIMTAN REWARDS POINTS OR LINKPOINTS?

    Yes. You can make payment for contracts using both limtan e-vouchers and limtan reward points or LinkPoints, depending on the programme that you are currently under.

  • 03. IS THERE A CUT-OFF TIME FOR REDEMPTION?

    Redemptions for SMS Alert, Streaming Market Depth and US live prices are effective immediately. US live prices for CFD Foreign Markets, HK and Australian live prices will be processed within one working day. Contract redemptions and Redemption of points to cash value will be processed within two working days. All other redemptions will be done on a weekly or monthly basis.

  • 04. HOW DO I MAKE A REDEMPTION?

    Redemption is available via limtan.com.sg and mobile channels (iPhone, iPad and Android) upon login. To make a redemption, click on "Loyalty" on the navigation menu. A selection of rewards item awaits you.

    To offset against brokerage payments for current outstanding or contra contracts, please refer to Q5-8 for the respective user guide.

  • 05. REDEMPTION VIA LIMTAN.COM.SG

    For contract redemption, select "Loyalty" followed by "limtan.com.sg contract redemption" from the menu selection under "Redemption Catalogue".

    Select the Online Trading A/C No and choose the outstanding cash contracts listed on the "Contract No". You can choose to redeem with your limtan reward points/LinkPoints, limtan e-vouchers or a mixture of both. Upon confirmation, click on "Redeem Now".

    For redemption of limtan e-vouchers or mixture of both, select the limtan e-voucher and/or input the number of points you wish to redeem. Upon confirmation, click on "OK".

    Points

    E-Vouchers

    Mixed (Points and E-Vouchers)

    Please note that the above screenshots may differ for different rewards programme.

    For Plus! Rewards Programme, LinkPoints redemption service will not be available between 10.00am - 10.05am daily.

    Please note:
    • Contracts that are overdue will not be available for redemption.
    • Applicable for Cash Online Contracts only.
    • For redemptions against BUY contracts/contra loss, you may utilize all your available points and/or limtan e-vouchers up to the amount of the buy contract/contra loss.
    • For redemptions against SELL contracts, points and/or limtan e-vouchers redeemed can only be used to offset against your brokerage.
    • Minimum no. of points to redeem: 500 limtan reward points/2500 LinkPoints.

  • 06. Redemption via iPhone app

    For contract redemption, tap on "Loyalty" icon at the bottom of your screen. Alternatively, you may tap on and select "Redemption Catalogue" under "Loyalty".

    Select "limtan.com.sg contract redemption" from the drop down menu.

    Select the Online Trading A/C No and choose the outstanding cash contracts listed on the "Contract No". You can choose to redeem with your limtan reward points/LinkPoints, limtan e-vouchers or a mixture of both. Upon confirmation, tap on "Redeem Now".

    For redemption of limtan e-vouchers or mixture of both, select the limtan e-voucher and/or input the number of points you wish to redeem. Upon confirmation, tap on "OK".

    Points

    E-Vouchers

    Mixed (Points and E-Vouchers)

    Please note that the above screenshots may differ for different phone models and rewards programme.

    For Plus! Rewards Programme, LinkPoints redemption service will not be available between 10.00am - 10.05am daily.

    Please note:
    • Contracts that are overdue will not be available for redemption.
    • Applicable for Cash Online Contracts only.
    • For redemptions against BUY contracts/contra loss, you may utilize all your available points and/or limtan e-vouchers up to the amount of the buy contract/contra loss.
    • For redemptions against SELL contracts, points and/or limtan e-vouchers redeemed can only be used to offset against your brokerage.
    • Minimum no. of points to redeem: 500 limtan reward points/2500 LinkPoints.

  • 07. Redemption via iPad app

    For contract redemption, tap on "Loyalty" icon and select "limtan.com.sg contract redemption" from the menu selection under "Redemption Catalogue".

    Select the Online Trading A/C No and choose the outstanding cash contracts listed on the "Contract No". You can choose to redeem with your limtan reward points/LinkPoints, limtan e-vouchers or a mixture of both. Upon confirmation, tap on "Redeem Now".

    For redemption of limtan e-vouchers or mixture of both, select the limtan e-voucher and/or input the number of points you wish to redeem. Upon confirmation, tap on "OK".

    Points

    E-Vouchers

    Mixed (Points and E-Vouchers)

    Please note that the above screenshots may differ for different rewards programme.

    For Plus! Rewards Programme, LinkPoints redemption service will not be available between 10.00am - 10.05am daily.

    Please note:
    • Contracts that are overdue will not be available for redemption.
    • Applicable for Cash Online Contracts only.
    • For redemptions against BUY contracts/contra loss, you may utilize all your available points and/or limtan e-vouchers up to the amount of the buy contract/contra loss.
    • For redemptions against SELL contracts, points and/or limtan e-vouchers redeemed can only be used to offset against your brokerage.
    • Minimum no. of points to redeem: 500 limtan reward points/2500 LinkPoints.

  • 08. Redemption via Android app

    For contract redemption, tap on "Loyalty" icon at the bottom of your screen. Alternatively, you may tap on and select "Redemption Catalogue" under "Loyalty".

    Select "limtan.com.sg contract redemption" from the drop down menu.

    Select the Online Trading A/C No and choose the outstanding cash contracts listed on the "Contract No". You can choose to redeem with your limtan reward points/LinkPoints, limtan e-vouchers or a mixture of both. Upon confirmation, tap on "Redeem Now".

    For redemption of limtan e-vouchers or mixture of both, select the limtan e-voucher and/or input the number of points you wish to redeem. Upon confirmation, tap on "Done".

    Points

    E-Vouchers

    Mixed (Points and E-Vouchers)

    Please note that the above screenshots may differ for different phone models and rewards programme.

    For Plus! Rewards Programme, LinkPoints redemption service will not be available between 10.00am - 10.05am daily.

    Please note:
    • Contracts that are overdue will not be available for redemption.
    • Applicable for Cash Online Contracts only.
    • For redemptions against BUY contracts/contra loss, you may utilize all your available points and/or limtan e-vouchers up to the amount of the buy contract/contra loss.
    • For redemptions against SELL contracts, points and/or limtan e-vouchers redeemed can only be used to offset against your brokerage.
    • Minimum no. of points to redeem: 500 limtan reward points/2500 LinkPoints.