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FAQ

limtan iPad app FAQ

  • 01. How do I download limtan iPad App?

    Please visit iTune Application store and search for "limtan". Click on "Install" to add App and an icon like the one shown below will appear on your iPad.

    This App is Free and is compatible with iPad iOS 11 and above.

    Please click here for iPad User Guide to assist you.

  • 02. What is my User ID and Password?

    The User ID and Password is the same for login to all the Online trading channels (Website: www.limtan.com.sg and Mobile channels: iPhone, iPad, Android) of your Online trading account. As a security precaution, you will only be able to login to one of these channels at any one time.

  • 03. Would changing my Password on iPad affect my Password for Internet Login?

    Yes. The Password for both the Internet and iPad Login are the same. Changing your Password on one channel will affect other channels. You may change your Password via iPad or via the other channels.

  • 04. How do I set up/disable Biometric Login/Order Placement for LIMTAN iPad App?

    Kindly refer to the Biometric Login/Order Placement FAQ here.

  • 05. Are my Internet orders linked to iPad and vice versa?

    The iPad app is a Mobile channel of our Online trading system. This means that if you place an order for your Online trading account via any of our Online trading channels (Website: www.limtan.com.sg and Mobile channels: iPhone, iPad, Android), the order is consolidated into the same Order Book across channels. You may review, amend, withdraw and place orders using any of the applicable trading channels.

  • 06. Do I need to create separate watchlists for iPad?

    No. The same watchlists that have been created or amended via any of the Online trading channels (Website: www.limtan.com.sg and Mobile channels: iPhone, iPad, Android) will be synchronized across all Online trading channels.

  • 07. Do I get streaming price information?

    You will receive streaming price information on the SGX market. For US and HK markets, you will be viewing live or delayed feed subject to your access level. For more information, please click on the respective markets.

    NYSE/NASDAQ/NYSE American (formerly AMEX)
    HKSE

    However, do take note that once you are at the 'Place Order' screen, the price information will be shown as a snapshot.

  • 08. Why do I receive timeout errors?

    Our system has an inactivity timeout of 30 minutes. Please log out of your iPad App to prevent "duplicate login" errors upon your next login.

    The timeout error may also occur when there is a poor data connection or poor signal. This is not a fault of the App. Please contact your respective service provider if this error message persists.

  • 09. Why do I receive duplicate login error message upon login?

    You need to log out of your iPad App after each session to prevent "duplicate login" error. Please restart your iPad if the problem persists.

  • 10. What are the commission and charges for trading via iPad?

    iPad commission and charges, including the minimum brokerage are the same as per trading via our Online Channels.

  • 11. Are there data charges for trading through my iPad?

    Yes. There are mobile data fees charged by your telecommunication service provider. If you are accessing limtan iPad App overseas or using WiFi, fees may apply. Please check with your respective service provider for the local and overseas fees structure.

  • 12. Can I trade via the web browser on my iPad?

    For optimal access to our trading platform, iPad users are encouraged to download and use the limtan App. Other web browsers on the iPad may not support the full functions of the trading system.

  • 13. Can I make Loyalty Redemption via the limtan iPad app?

    Yes. You can make loyalty redemption via the limtan iPad app. Please click here on how you can redeem.

Advanced Orders